Help about the REHAU Collection Onlineshop

Log in/New registration

To log in to the shop or register as a new customer, please click ‘User data/Log in’ on the above menu.

  1. Click on the ‘Registration’ field to register as a new customer in the shop.


  2. Enter your email address and chosen password. Please use a secure password, preferably containing a combination of numbers and letters. Please read the standard terms and conditions and confirm your acceptance of these by clicking on the corresponding button. Click on ‘continue’ to access the new registration page.


  3. Now you can enter your personal data. Please ensure you enter your details correctly to enable smooth processing and to ensure that you receive your chosen item quickly and easily.


  4. Click on ‘Submit registration’ to transfer your data.

You are now registered with the shop and will receive a confirmation by email.

If you have already registered, simply enter your email address and password to log in to the shop.

Enjoy shopping!


How do i search for a product?

To find a product you have the opportunity of viewing all products in the fashion or accessories category at a glance using the product overview. Alternatively, go directly to the fashion category where you will be presented with a breakdown of all the products for ‘him’ or for ‘her’. The same function is provided for accessories.

To find exactly what you are looking for, use the full-text search function in the upper right-hand corner of the screen, which allows you to search specifically according to search term, colour or size.


Consignment costs

Consignment costs depend on the country to which the goods are delivered. Details of the exact consignment costs are provided in this list.


Notice of cancellation, right to cancel and consequences of cancellation

(1) Notice of revocation
If you are a consumer you may cancel your order in accordance with the following regulations.
The following right to cancel shall not apply if the customer orders the goods to use them for his/her own commercial or self-employed occupational activity.
In the absence of provisions to the contrary, the right to cancel does not apply either in the case of contracts
  1. for the delivery of goods that are manufactured in accordance with a customer’s specifications or are clearly geared towards the personal requirements, or are not suitable for a return transport due to their nature, or may quickly perish or their best by date has expired,
  2. for the delivery of audio or video recordings or software, insofar as the supplied data carriers have been opened by the customer,
(2) Cancellation right
You may cancel your contractual declaration within two weeks, without stating the reason for your decision, in a text form (e.g. by letter, facsimile or Email) or by returning the item. The period shall commence upon receipt of notification of cancellation, which is to be stated separately in text form. If the goods are received after the separately stated notice of cancellation, the period shall commence on the day on which the recipient receives the goods.

Sending the cancellation or returning goods in good time shall be deemed sufficient to satisfy the cancellation period. The cancellation is to be sent to:

Willy Maisel GmbH
Münchbergerstraße 46
D-95176 Konradsreuth

Email: collection.rehau(at)world-of-textiles.com
Facsimile: +49 (0) 92 92 - 519-66


(3) Consequences of cancellation
In the event of a cancellation, the service/performance received by each party is to be returned/repaid and, where necessary, use made of such service/performance is to be surrendered. If you are unable to wholly or partially return the received performance, or you are only able to return impaired goods, you shall insofar be required to compensate us. In the case of surrendering items this shall not apply if the impaired condition is solely attributable to inspection of such goods - which you would have been able to carry out, for example, in a retail store. In other respects, you can avoid the obligation of providing compensation by not using the goods as your property, and refraining from all acts that have a detrimental effect on such goods. Items that are suitable for parcel freight are to be returned. You shall be required to carry the cost of returning goods if the supplied goods comply with those stated in the order or if the price of the item that is to be returned does not exceed € 40.00 or, in the case of a higher item price, you have not provided counter-performance or partial payment as per agreement at the time of cancellation. Otherwise, you will not be required to pay the cost of returning goods. Items that are not suitable for parcel freight shall be collected from your premises. Obligations to reimburse payments must be honoured within 30 days after sending your notice of cancellation.End of Notice of cancellation

© REHAU AG + Co, 2010