Notice of cancellation, right to cancel and consequences of cancellation
1. Notice of cancellation
If you are a consumer you may cancel your order in accordance with the following regulations.
The following right to cancel shall not apply if you order the goods to use them for your own commercial or self-employed occupational activity.
In the absence of provisions to the contrary, the right to cancel does not apply either in the case of contracts
for the delivery of goods that are manufactured in accordance with a customer’s specifications or are clearly geared towards the personal requirements, or are not suitable for a return transport due to their nature, or may quickly perish or their best by date has expired, or
for the delivery of audio or video recordings or software, insofar as the supplied data carriers have been opened by the customer,
2. Right to cancel
As a consumer you may cancel your contractual declaration within two weeks, without stating the reason for your decision, in a text form (e.g. by letter, facsimile or Email) or by returning the item. The period begins on receipt of these written instructions, but not before the recipient has received the goods and not before fulfilling the information obligations as per § 312c clause 2 BGB (German civil code) in connection with § 1 clause 1, 2 and 4 BGB-InfoV (German civil code).
Sending the cancellation or returning goods in good time shall be deemed sufficient to satisfy the cancellation period. The cancellation is to be sent to:
Willy Maisel GmbH
Münchbergerstraße 46
D-95176 Konradsreuth
In the event of a cancellation, the service/performance received by each party is to be returned/repaid and, where necessary, use made of such service/performance is to be surrendered. If you are unable to wholly or partially return the received performance, or you are only able to return impaired goods, you shall insofar be required to compensate us. In the case of surrendering items this shall not apply if the impaired condition is solely attributable to inspection of such goods - which you would have been able to carry out, for example, in a retail store. In other respects, you can avoid the obligation of providing compensation by not using the goods as your property, and refraining from all acts that have a detrimental effect on such goods. Items that are suitable for parcel freight are to be returned. Returning goods is free of charge for you and at our risk. Please use the return label enclosed with the goods for the return delivery. Items that cannot be sent by parcel post will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins on the dispatch of the cancellation or on our part, on receipt of the goods.
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